Written to be read, not to be survived. The short version: you own your data, you can leave whenever you like, and we owe you a working service and an honest answer.
By opening a RingUps account you agree to these terms on behalf of your business. If you're not authorised to do that, don't open the account. If something here doesn't work for your store, tell us before you sign — we'd rather amend a clause than argue about one later.
RingUps is retail-operations software for bridal and specialty retailers: inventory and catalogue, appointments, point of sale, client records, special orders with deadline tracking, an alterations workroom, deposit and revenue accounting, and reporting.
We improve it continuously, which means screens change. We won't remove a capability your store depends on without telling you first, and features that aren't built yet are labelled as such on the pages that describe them rather than implied.
Your store data is yours: brides and parties, orders, deposits, alterations, appointments, notes, contracts. We hold and process it to run the service for you. We don't sell it, broker it, or hand it to an outside company to learn from.
You can export all of it at any time in standard formats, self-serve, without asking permission. How we handle it in detail is in the privacy policy.
Plans bill monthly or annually as published on the pricing page. Studio covers up to three locations, with additional stores charged per the published rate. The drafting features are included at the small per-store amount stated on the drafting & automation page.
If we change a price, we'll give you at least 30 days' notice by email before it applies to you, and you're free to cancel in that window. Founding-store price locks are honoured for their full term regardless of general pricing.
Migration is quoted before work starts. We don't add fees you haven't seen in writing.
Cancel any time. Monthly plans stop at the end of the period you've paid for; annual plans run to the end of their term. There's no exit fee and no requirement to explain yourself.
Export before you go — or after, during the wind-down window described in the privacy policy. We will not withhold your records over a billing dispute, because holding a store's brides hostage is precisely the behaviour that made us build this.
We aim for the service to be available whenever your store is open, and we publish incidents on a public status page with a written explanation afterwards. Planned maintenance is scheduled outside typical trading hours, and we avoid Saturdays.
Support is the founders, seven days a week during the current stage of the company. Our target response times are published on the contact page: same hour if your store can't take payment, same day on a Saturday. We're stating targets rather than a contractual SLA, and we'd rather be judged on the record than on the wording.
You keep your own payment processor at your own negotiated rate. We take no share of your card volume and card data never enters RingUps. Your relationship with your processor, and its terms, stay entirely yours.
RingUps calculates tax and deferred revenue according to the rules and rates configured for your jurisdiction, and we update those when they change. It is bookkeeping software, not tax advice: your accountant remains responsible for your filings, and we'll happily talk to them.
The service is provided as-is. We don't guarantee it will be uninterrupted or error-free, and to the extent the law allows, we're not liable for indirect or consequential losses. Where we are liable, our total liability is limited to the fees you paid us in the twelve months before the claim.
That limit is normal for software at our size, and it isn't a reason for us to be careless: the practical protections that matter to you are month-to-month terms, working exports and published incident reports.
If we change these terms materially, we'll email you before the change applies. These terms are governed by the laws of British Columbia, Canada. Questions go to support@ringups.com — you'll get a person, not a form letter.